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FAQ
THE MOST COMMON QUESTIONS
Frequently asked questions
To order, click on the "Order Form" tab and fill in our Google Form
We only upload what is in stock on this website. So if it is not here, the product is sold out!
As of now, kaya is only shipping in Canada and the United States. We are working on expanding to international shipping!
Canada - FREE!
United States - $8 CAD (subject to change)
We take e-transfer and PayPal (for United States customers only)
We try our best to process & complete your order within 7 days of placing your order
Once we have processed & mailed your order, delivery days vary from location to location.
We use Canada Post regular mail & their estimate times are:
- Two business days for local mail (Victoria, BC)
- Three business days for within the province (BC)
- Four days for national mail (Canada)
- Four to six business days for U.S. mail
Please do be patient especially with the current COVID-19 situation.
These are our tips to keep your pieces cared for:
- To clean, just use a soft damp fabric to gently wipe any dirt off
- Remove prior to showering or swimming
- Avoid contact with harsh chemicals (perfumes etc.) to preserve the colours
- Refrain from dropping pieces to preserve its shape
- Store in a dry & cool area
- Treat it with some extra love!
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